How much does Kasset cost? +
Kasset Core is €19 per user per month, or €180
per user per year. Kasset Pro is €39 per user per month, or
€384 per user per year, and the yearly Pro plan includes one
Plaud.
What does per user mean? +
One person who captures conversations and asks Kasset. You can add
seats as the team grows.
Does unused transcription time roll over to the next month? +
No. Transcription minutes reset at the start of each billing month and
unused minutes do not carry over.
How do I cancel, and what is the refund policy? +
Cancellation. You can cancel at any time. Your service stays
active until the end of your current billing period, and you will not be
charged again. To cancel, open Settings, then Billing, in the desktop
app.
Refunds. To request a refund, contact after-sales support at
support@kasset.com. The team will
review your request based on our current refund policy.
What happens to my recordings if I cancel? +
You keep access until the end of your billing period. After that, you
lose access to the account, so recordings and transcripts will not be
available in the app. Nothing is deleted unless you ask us to delete it.
Come back later, restart your subscription, and they will all still be
there.
What is included with an annual Kasset Pro plan? +
The software, plus one Plaud. Physical conversations land in the same
library as your online meetings. Monthly Pro, and Core, do not include a
device.
Can I buy a Plaud without yearly Pro? +
Yes. Kasset can send a Plaud Note Pro for €189 or a
Plaud NotePin S for €159.
Can I start on Core and move to Pro later? +
Yes. Upgrading to Pro takes transcription from 1,200 minutes a month to
unlimited and adds the Plaud integration, so conversations in the room
become notes too. On a yearly Pro plan, a Plaud is included.
Do I need a Plaud for Kasset Core? +
No. Core covers desktop, mobile, online meetings, and Ask Kasset. Plaud
is part of Kasset Pro.
