What does per user mean?+
One person who captures conversations and asks Kasset. You can add
seats as the team grows.
Does unused transcription time roll over to the next month?+
No. Transcription minutes reset at the start of each billing month
and unused minutes do not carry over.
How do I cancel, and what is the refund policy?+
Cancellation. You can cancel at any time. Your service stays
active until the end of your current billing period, and you will
not be charged again. To cancel, open Settings, then Billing, in
the desktop app.
Refunds. To request a refund, contact after-sales support at
[email protected]. The team
will review your request based on our current refund policy.
What happens to my recordings if I cancel?+
You keep access until the end of your billing period. After that,
you lose access to the account, so recordings and transcripts will not
be available in the app. Nothing is deleted unless you ask us to
delete it. Come back later, restart your subscription, and they will
all still be there.
What is included with an annual Kasset Pro plan?+
The software, plus one Plaud. Physical conversations land in the
same library as your online meetings. Monthly Pro, and Core, do
not include a device.
Can I buy a Plaud without yearly Pro?+
Yes. Kasset can send a Plaud Note Pro for €189 or a Plaud NotePin S
for €159.
Can I start on Core and move to Pro later?+
Yes. Upgrade when you want notes from the room, not only from the
call.
Do I need a Plaud for Kasset Core?+
No. Core covers desktop, mobile, online meetings, and Ask Kasset.
Plaud is part of Kasset Pro.
